Luma Health, the baton in accommodating accord management, today appear above enhancements to its platform, allotment bloom arrangement and provider affliction teams to added calmly coact and acquaint with their patients, consistent in faster affliction admission for patients.
Available immediately, these new capabilities accommodate Custom Admirers Broadcasts, Accord Hub and adaptable allowance agenda uploads, that calm advance affliction aggregation abundance and accommodating communications and experiences. Best recently, during Hurricane Florence, Luma Health’s custom admirers advertisement beta helped dozens of bounded healthcare providers and clinics to bound ability bags of patients allegorical them of arrangement closures and aborticide affliction availability.
To abetment in and advance acquiescence with value-based programs, healthcare providers accept a big allurement to arrange solutions that advice them added bound and bigger bear affliction to their patients to drive optimal outcomes. A cogent barrier to able affliction commitment has been poor communications amid patients and providers, consistent in absent appointments, continued delays to see a doctor and ultimately, abridged accommodating care. Connecting with the accommodating throughout their lifecycle of affliction is acute to carrying value-based care.
Unfortunately, in best bloom systems today, chiral processes and bequest systems accept resulted in abstracts silos, poor affliction aggregation collaboration, and abortive agency of accommodating advice and experiences. Where customer and accommodating behavior and advice has transitioned into adaptable messaging, best provider-patient communications still action in the anatomy of pre-appointment email or voicemail reminders, consistent in delays, inconvenience, accommodating annoyance and generally less-than-ideal bloom outcomes.
“Patients are aboriginal and foremost consumers and the healthcare industry is bound acquirements that the best able and acceptable way to acquaint with them is through their adaptable accessories and argument messaging,” said Dr. Tashfeen Ekram, Co-Founder and Chief Medical Officer at Luma Health. “Today’s new capabilities in Luma Health’s Accommodating Accord Administration belvedere empower medical providers to coact added calmly and bound ability their patients in a address that is not alone added acceptable for them but additionally added responsive, arch to college bloom outcomes and lifetime amount of patients.”
The new Accommodating Accord Administration belvedere enhancements include:
– Adaptable upload and abduction of allowance card: Patients can calmly upload from their adaptable buzz a account of their allowance agenda via a argument messaging articulation beatific by the healthcare provider. This allows for allowance validation above-mentioned to a visit, rather than over the buzz or in being on the day of the appointment. The angel abduction automatically extracts and saves the patient’s name and action number, abbreviation chiral abstracts access for agents and the accident of animal errors.
– Custom Admirers Broadcasts: Clinics can now bound active existing, new, or any articulation of patients with letters alignment from operational notifications such as arrangement anniversary closures and physician ailing canicule to accommodating affliction messaging such as flu shots during flu season, melancholia allergies, or alike catching outbreaks.
– Accord Hub for ytic messaging. The new accord hub improves aggregation abundance and ability by enabling affliction teams to coact about online by bringing the appropriate bodies calm to accomplish faster and bigger decisions about both business and accommodating care. Agents associates can accelerate or acknowledge to accommodating SMS letters or allure added accordant aggregation associates into a chat via @mentions in adjustment to a coact on a patient’s affliction afore responding anon to the patient. The accord hub can additionally be acclimated for centralized operation activities that amount beyond teams or advertisement arrangement locations.
For Accountable Affliction Organizations (ACOs) and added value-based affliction organizations, customizable accumulation messaging is an able apparatus to ability and acquaint with the communities they serve. For example, ACOs can now accelerate accordant argument letters to specific demographics to drive absolute bloom outcomes including anniversary wellness visits, blubber prevention, diabetic care, and immunization. These admirers advertisement letters can be delivered in up to ten languages, acceptance clinics to acquaint in patients’ built-in languages. This helps association affliction organizations added finer drive value-based affliction through added awareness, engagement, and participation.
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