On October 1 aftermost year, he contacted Airtel for the about-face and accustomed a abrupt acknowledgment in the anatomy a artisan landing at his doorstep the aing day and replacing his absolute HD Set Top Box (STB) with a new STB accordant for Internet TV service. The artisan accepted Gurutej accomplish a abounding and final acquittal of Rs 1,500 for activation of the new device. He complied but didn’t accept the Internet TV service.
Gurutej again contacted the technician, who came home and assured him the botheration would be anchored but accepted Rs 250 appear accession and audience charges. The Bengalurean asked why he bare to pay as the accessory hadn’t been installed appropriately and no audience was accustomed to his family. But the artisan affected Gurutej to pay up and didn’t affair a receipt. Moreover, the artisan who had ahead taken the old STB, additionally took the new one, claiming it was a ‘defective piece’ and would be anchored aural 24 hours. That was the aftermost time Gurutej saw him.
With abundant calls to Airtel chump affliction helplines falling on deafened ears, Gurutej assuredly approached the Bangalore IVth Added District Chump Disputes Redressal Appointment on January 11, 2018 with a complaint adjoin Airtel DTH of Bharti Airtel Limited.
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