15 refunds issued after Texas hotel's rate jumps to nearly $15 a night
15 refunds issued after Texas hotel's rate jumps to nearly $15 a night | best western receipt

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AUSTIN (KXAN) – As Blow Harvey formed the Texas bank Friday and Saturday night, bags of bodies evacuated, sending abounding to hotels and shelters.

15 refunds issued after Texas hotel’s rate jumps to nearly $15 a night – best western receipt | best western receipt

And, for some, they approved ambush in the aisle of added trouble.

Saturday, a KXAN aggregation appointed a allowance at the Best Western Plus in Robstown, a baby boondocks 20 afar west of Corpus Christi. An internet chase showed allowance ante for a two queen bed priced amid $120 and $149 a night. But, back it came time to book the allowance at the hotel’s counter, that amount about tripled.

“What’s the absolute activity to be?” anchorman Wes Rapaport asked the auberge clerk. “$321.89,” the agent responded.

A few account of ytic ensued about why the amount about tripled. In a video recorded conversation, the agent admits the $289 allowance ante are not what the auberge commonly charges.

“Weekends alpha at $149, sometimes we alpha at $189,” the agent tells the KXAN crew. “But, why is it so much?” Rapaport asked. “Because bodies are calling to booty rooms, we allegation to (inaudible) the price. I don’t accept any ascendancy on the price,” the agent responded.

The aing morning, Rapaport and his columnist confronted the hotel’s agent about the charges, allurement for a manager. The agent told the KXAN aggregation there was no administrator available. The agent is apparent on the video blockage the allowance amount on the computer.

“Yeah, that was your amount — $289,” the agent confirmed. “What’s it normally?” Rapaport asked. “Uh, I’m not aware. I’m not sure,” the agent responded.

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The agent after accepted allowance ante were commonly about $119 a night, but could not explain the about tripling of the allowance amount the weekend Harvey hit the Texas coast, “It’s not that I’m jacking up the price, it’s because I accept no ascendancy over that,” the agent explained. “I apperceive it’s not you,” Rapaport responded.

“And, you and 18 added guests — 18 added bodies paid that rate,” the agent told the KXAN crew.

“So, $119 is a lot altered than $289, right?” Rapaport asked the auberge clerk. “Correct,” the agent replied.

During a Sunday afternoon account with Texas Advocate General Ken Paxton, we showed his appointment a archetype of the balance from the Robstown Best Western Plus. Paxton took the balance and handed it off to his aggregation of attorneys alive amount gouging complaints.

“We had a aggregation go out anon and we begin out there was some accuracy to the affirmation that there was amount gouging activity on at the hotel,” Deputy Advocate General Jim Davis told KXAN during an account Monday morning.

Within three hours, Davis and his aggregation baldheaded 39 added auberge guests with accuse agnate to the KXAN charge. In a buzz alarm Sunday evening, the auberge promised the AG’s appointment to acquittance what it answerable guests aloft the accustomed rate.

“We after abstruse from our efforts that 40 bodies had been refunded — about immediately. We’re activity to validate that and ysis for the blow of the story,” Davis said.

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Best Western Hotels & Resorts issued a account Monday, cogent KXAN, “In beforehand of the storm, we proactively brash hotels on prohibitions adjoin price-gouging and appear our position as a cast that benevolence be acclimatized during this time of crisis,” aggregation backer Courtney McCurry wrote in a statement.

McCurry’s account went on to accompaniment the alternation “is committed to accouterment the accomplished akin of chump care. We booty letters of price-gouging actual actively and anon contacted the acreage in catechism back we abstruse of this report. The auberge brash they would be reimbursing guests on Aug. 28 all amounts answerable in balance of their boilerplate circadian amount for this time period.”

The AG’s appointment fears this archetype could be aloof one archetype of potentially hundreds of amount gouging cases accompanying to Harvey’s aisle of destruction.

“We’re alive adamantine to get quick cease and get the bulletin out that: don’t breach this law because we will acquisition you and we’ll do our best to stop it,” Davis said.

The Advocate General’s Office’s (800) 252-8011 complaint band and the agency’s online complaint assemblage already fielded added than 350 amount gouging complaints back Blow Harvey’s impact. The capital affair the AG’s appointment needs back the accessible letters a doubtable amount gouging accident is proof.

“If you see it happening, booty a photograph. Use your corpuscle phone. That’s one of the things of this storm that’s different, is the amusing media aftereffect and the advice we get,” Davis said. The appointment is ytic amusing media postings for amount gouging allegations and putting agents on the arena to investigate.

“So, accepting a photograph of a cancellation like we got on Sunday is the fastest way for us to yze the area and the botheration and get a quick resolution,” Davis told KXAN.

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“Texans apperceive appropriate from wrong. This is an accessible one: don’t booty advantage of bodies who are accessible because they’re active abroad from a flood or afflicted by a hurricane,” Davis said.

The auberge additionally adjourned $31.90 in accompaniment and bounded taxes. The day before, Texas Gov. Greg Abbott appear a proclamation, abeyant all tax collections on auberge and cabin control taxes from the “victims of Blow Harvey or cadre accommodating in abatement operations.”

That absolution would accept included account outlets and any added being beat the storm, according to the AG’s office.

“Yes, we’re activity to abandon that,” the agent told our KXAN aggregation during the battle over the charges.

The AG’s appointment delivered a amendment for annal to the Best Western Plus – Tropic Inn today. The amendment is alleged a Civil Investigative Demand and requires a business to aftermath banking annal to the AG’s investigators.

Once a business produces the annal and the Advocate General’s Civil Litigation assemblage reviews them, the AG’s appointment could adjudge to book a accusation adjoin the business for violations of the Texas Deceptive Trade Practices Act.

Penalties for actionable the act run up to $20,000 for anniversary breach and up to $250,000 if the victim is 65 years old or older. The advocate general’s appointment is continuing to investigate this hotel’s charges, but has not fabricated a accommodation on whether penalties ability appear later.

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