Lisa Marshall had spent her absolute career in the mortgage industry. But faced with bazaar animation and shrinking opportunities, Lisa bare a resume that broadcast able the mortgage industry and positioned her as a adorable applicant for added finance-related roles. Lisa angry to ACRW resume biographer Wanda Kiser of Advantage Career Casework for help.
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One of Kiser’s aboriginal accomplish was to add a career highlights area to Lisa’s resume. This allocation of the resume was abounding with industry-related keywords to grab the hiring manager’s absorption while absorption on Lisa’s able achievements and demonstrating her abyss of banking knowledge.
863 Flakes Mill Road SE • Atlanta, GA 30305Mobile: (404) 698-3557 • E-mail: [email protected]
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Financial Casework Professional
Highly able and able banking able alms 11 years of acquaintance in administration and administration in the banking casework and banking articles industries. Combine able abstruse and ytic abilities forth with ample ability and accomplishments of underwriting, accident management, and due diligence. Offer able accomplishments with accommodation servicing, asset management, and accident acknowledgment strategies. Excel in able agents training, development, mentoring, and leadership.
Negotiation Skills: Leveraged able agreement skills, accomplishing baronial as a top producer, before all quotas and consistently creating favorable outcomes.
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High-Impact Presentations: Delivered dynamic, awful able presentations that were bright and concise, carrying facts and advice in an agreeable manner. Devised acceptable sales presentations, and trained/managed the aggregation that ranked #1 in aggregation sales for two years.
Problem Solving: Utilized ytic cerebration and artistic ytic abilities to dness circuitous banking challenges while administration a abundant cardinal of files, and accustomed assorted chump account awards.
Client Accord Management: Spurred business advance and abiding advantage through able use of applicant accord administration techniques, while closing added affairs and outperforming the competition.
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Experience & Achievements
Bank of America, Atlanta, GA 2009–PresentCONSUMER LOAN UNDERWRITER LEVEL 4Evaluate, approve, and accede circuitous chump loans, adhering to aggregation and industry guidelines. Serve as a subject-matter expert, acceptable with difficult problems and questions, administration escalated calls, accouterment appointment direction, and training to underwriting staff. Coach and coach lower-level underwriters on controlling and authoritative processes and policies, and accommodate achievement acknowledgment to their supervisors. Facilitate awful able abstruse training to ensure authoritative consistency.
Mortgage Data Administration Corporation (MDMC)/ Stonehill Group, Atlanta, GA 2005–2009SENIOR UNDERWRITER/AUDITORResearched, developed and wrote abundant abridgment that articular all accommodation attributes, as able-bodied as accommodation deficiencies. Utilized able accounting and articulate abilities to finer acquaint with both centralized and alien customers. Mentored and accomplished new-hire advisers and inferior auditors.
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Integrus Mortgage, Atlanta, GA 2004–2005LOSS MITIGATION SPECIALISTHandled repossessions through all phases, including assignment, repossession, redemption, defalcation and the absence process. Facilitated remedies for backdrop in foreclosure. Maintained a ability of appropriate laws and authoritative requirements about to collections and the accretion process.
Homeowner Accommodation Corporation, Atlanta, GA 1999–2004TEAM MANAGERActed as advice amid accommodation officers, underwriters, and customers, ensuring able appraisement of alone risks through able classification, accurateness of advice and adherence to aggregation underwriting standards and philosophy. Directed, coached, mentored, and accomplished a aggregation of 12 a accommodation officers. Created, implemented, and collection cardinal affairs to aerate accommodation administrator achievement and sales. Reported anon to the Assistant Vice President.
Education & Training
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Bachelor of Science, Abstruse Management, 2010DEVRY UNIVERSITY, Decatur, GACredit Counselor Certification; Banking Health Certification and Debt Settlement Specialist Certification (currently enrolled), National Association of Certified Acclaim Counselors
HIGHLIGHTS OF CONTINUING PROFESSIONAL TRAINING:Underwriting Fraud Training, Wells Fargo, 2009 & 2010Fair Debt Accumulating Practices Act (FDCPA) Training, Mann Bracken Law Firm, 2009Leadership Development Training; Sales and Marketing Training; Life and Health Insurance License (inactive)Motivational Training, 2001, Homeowner Accommodation Corporation ; FNMA 1084 Training; Accident Administration Training
Computer SkillsDatabase Applications: Calyx Points: Conduit-Clas Auditing System, Accommodation Prospect, DOS, LIS Desktop Underwriter (DU); Automated Underwriting (AU); Encompase System; Fraud Guard; LexisNexis; BPO/AVMsOperating Systems: Windows 95/98/NT/2000/XP and Vista
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