Reporter-Herald Agents Writer
Correction: In a antecedent adaptation of this story, AAC Account Partners was afield articular as the champ of the activity bid. The burghal will accolade a new bid to Toronto, Canada-based Advanced Account Systems Tuesday in the bulk of $3,445,900 for software implementation, abutment and maintenance. The burghal will additionally alter its absolute arrangement with AAC Account Partners by $956,742 for activity accomplishing administration services. The actual $2,198,576 is allocated for hardware, abutment and maintenance, appointment space, backfilling positions and contingency.
The burghal of Loveland’s account announcement arrangement has remained abundantly the aforementioned for 31 years. Now, burghal agents associates feel, it is time for an update.
The city’s accepted arrangement bills about 40,000 accounts, accession $8.6 actor in account revenue, anniversary month, according to an advisory presentation delivered to the Loveland Burghal Board April 24. But, agents said, this arrangement no best meets the city’s needs as it does not action a announcement options like paperless announcement or texting alerts.
“It’s accomplished its end of life,” said Activity Manager Bill Westbrook. “The capital complaint we’ve heard over the aftermost eight years is the abridgement of actuality able to aftermath cyberbanking bills. We cannot email a bill; we accept to book it on cardboard and mail it to the account customer.”
With the project’s $6,601,220 account already appointed in the 2018 burghal budget, the city’s Advice Technology administration will move advanced to the Burghal Board at its aing affair with a appeal to accolade the software bid to the Toronto, Ontario, Canada-based aggregation Advanced Account Systems. The aggregation appear a appeal for proposals in June 2017 and called Advanced Account Systems from a basin of six responding vendors in aboriginal 2018.
Customer account adumbrative Tammy Ray helps a chump on the buzz at the Burghal of Loveland’s Account Announcement Appointment in 2014. (Steve Stoner / Loveland Reporter-Herald book photo)
The $6.6 actor account will be acclimated to awning costs for software and hardware, bell-ringer accomplishing services, a activity administration consultant, appointment amplitude lease, backfilling six agents positions and abutment and aliment for the aboriginal year afterwards the new arrangement goes live, said Westbrook, who is additionally the city’s IT director. The account breakdown is $60,473 from the General Fund, $5,027,439 from the Baptize and Ability department, and $1,513,308 from the Public Works department.
Of the $6,601,220 budget, $3,445,900 will be awarded Tuesday to Advanced Account Systems for software implementation, abutment and maintenance. The burghal additionally adapted its absolute arrangement with AAC Account Partners by $956,742 for activity accomplishing administration services. The actual $2,198,576 is allocated for such costs as hardware, abutment and maintenance, appointment amplitude and contingency.
City agents alive on the activity ahead the new announcement arrangement to go alive in February 2020. Until that time, the aggregation will be planning, configuring, designing, amalgam and administering tests on the new system.
The accepted announcement arrangement and chump affliction arrangement — which in its absoluteness is referred to as a chump advice system, or CIS — bills barter for water, wastewater, electricity, solid waste, stormwater, mosquito ascendancy and artery aliment provided by the city.
Loveland’s announcement arrangement confused partially online about eight years ago, Westbrook said. Barter may still alone accept their bills on cardboard via the mail, but can pay their bills and appearance their acquittal and burning history online.
“The newer CIS systems board all the archetypal account announcement functions, but they additionally actual abundant enhance the chump account aperture — the web aperture — so it is abundant added user friendly,” Westbrook said.
The new arrangement would acquiesce barter to accept paperless billing, but would admittance barter to additionally accept to accept their bills in the mail as they do now.
From a arrangement administration standpoint, the new anatomy will additionally advice the burghal added calmly abstract and address its abstracts to broad ability provider Platte River Ability Authority, as able-bodied as absorb any amount changes into its agenda that may appear in the future, Westbrook said. With the accepted system, abounding work-arounds charge be entered manually, he said.
But, if the Burghal Board were to adjudge in approaching to acquiesce the burghal to board a broadband internet, television or buzz account — or all three — to Loveland customers, such a account would acceptable not be chip into the new CIS account announcement platform.
“There’s not abounding CIS systems and broadband systems that are accumulated into one system,” Westbrook said.
A broadband arrangement would charge to board added complication than the accepted account announcement process, such as abatement promotions and amalgamation deals, Westbrook said.
“Most CIS systems will be able to acceptation announcement abstracts from a broadband system, but it doesn’t absolutely alter what a broadband arrangement could do,” Westbrook said. “Broadband is a altered beast.”
In accession to the abstruse and authoritative complexity, addition acumen to accumulate the casework abstracted is added cerebral in nature: sticker shock. Westbrook said that if account bills, including broadband, were formed into one account fee, barter may feel short-changed.
Project agents will accompany the account afresh to the absorption of the Burghal Board at the approved affair May 1. Meetings of the Loveland Burghal Board are captivated at 6 p.m. in the board chambers, 500 E. Third St.
Julia Rentsch: 970-699-5404, [email protected]
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