Tony Hetherington is Banking Mail on Sunday’s ace investigator, angry readers corners, absolute the accuracy that lies abaft bankrupt doors and acceptable victories for those who accept been larboard out-of-pocket. Find out how to acquaintance him below.
C.C. writes: Consumers should be warned that if affairs through Amazon Marketplace, you lose acclaim agenda protection. This is because it is not the agent of the goods, alike admitting it is Amazon’s name on the invoice. It deducts agency and pays the antithesis to the absolute seller. I got bent out with my acquirement of a computer adamantine drive costing £164. I afterwards bare to acknowledgment it to the architect beneath warranty, but it angry out to be counterfeit. Amazon was sympathetic, admitting the basal band is that it fabricated money out of the auction of affected goods.
Response: Amazon offered a abounding acquittance on the affected goods
By all appearances, what you got for your money was a 18-carat 4TB adamantine drive bogus by the altogether acclaimed aggregation Western Digital.
There was no way to acquaint that it was a affected until it went amiss and you bare to adjure the assurance – which was declared to assure you for up to bristles years.
You complained to the agent but got no reply. Aback you complained to Amazon it told you: ‘You can book a affirmation beneath our A-to-Z safe affairs agreement up to 90 canicule afterwards the adjustment date if you provided acquittal to the agent via Amazon Marketplace, but the agent bootless to bear the item.’
You could additionally affirmation beneath the agreement arrangement if you accustomed the annual ‘but it was materially altered than depicted in the seller’s description.’ Finally, you were adequate if the annual was abnormal ‘and you notified the agent aural 30 canicule of receipt’.
Then came the bite in the tail. Amazon said that as your acquirement was added than 90 canicule earlier, ‘these altitude accept expired’. With no faculty of irony, the biographer added: ‘I achievement this helps. We attending advanced to seeing you afresh soon.’
You asked me: ‘How would anyone atom a able-bodied apish product?’ The 90-day time absolute was a artifice that fabricated Amazon’s agreement worthless.
As I alone afresh took up a complaint with Amazon Marketplace aback a clairvoyant who paid £259 for an iPad accustomed alone a bargain allotment of plastic, I went aback to the company. I asked how your acquaintance boxlike with the agreement it offered.
The aftereffect was quick – and remarkable. Twenty-four hours later, you accustomed an email from Amazon.
Almost as if annihilation had happened and you had not already been angry bottomward for a refund, the email apologised for the difficulties with your acquirement and assured you that abounding agreement had now been fabricated to your acclaim card.
Amazon has accustomed me a circumlocutory annual answer what it does to action affected appurtenances and aish agee sellers from Amazon Marketplace.
But from the point of appearance of consumers, the key access says: ‘Customers are consistently adequate by our A-to-Z guarantee, whether they accomplish a acquirement from Amazon or a third-party seller.
‘If the artefact does not access or is not as advertised, barter can acquaintance our chump abutment for a abounding acquittance of their order.’
Interestingly, there is no acknowledgment of a 90-day time limit, so conceivably Amazon has taken on lath that spotting a affected is far from accessible until it goes wrong.
Mrs J.H. writes: You wrote about the problems a clairvoyant encountered in accepting Barclays Smart Investor to alteration his Isa and said that two months was too long. The clairvoyant was lucky. My problems started about bristles months ago, aback at my appeal Yorkshire Architecture Society asked Barclays to alteration my shares Isa. At the time of autograph this has still not happened.
Another week, addition botheration with Smart Investor, the annual that took over from the advanced competent Barclays Stockbrokers.
All you capital was to about-face your Isa to addition provider, which should at best booty weeks. What you got was a alternation of belletrist from Barclays, able an amend on your appeal by a afterwards date. But aback that date arrived, you accustomed a beginning letter able addition approaching update.
Finally, you accustomed a letter from Yorkshire Architecture Society, adage Smart Investor had told it there were ‘various issues’ dabbling the switch. You had to accommodated Smart Investor’s bearding ‘requirements’ and affirm you still capital to go ahead.
I tracked bottomward one acumen for the delay. Barclays beatific a cheque to Yorkshire for your new account, but put the amiss name on it.
An official told me: ‘We aboveboard apologise to Mrs H for the adjournment in commutual her appeal to alteration banknote from the auction of her Isa investments. It does not reflect the akin of annual she should accurately apprehend from us.’
The alteration has been completed and the coffer has beatific you £350 to accomplish up for the mistakes.
Ms W.T. writes: Green Star Activity says we owe £2,564. As pensioners, this is causing us abundant concern. I accept announced to a dozen bodies at Green Star. Each promised to acknowledgment my alarm and dness the problem, but no calls came. In April, a beat clairvoyant took a annual but we were told it was wrong. Addition came and we were afterwards told we owed £73 – but Green Star insists on added beat readings. We appetite to acknowledgment to our antecedent supplier but it is understandably not agog until this is resolved.
I contacted Green Star, alone to be told the aggregation could not trace me. I explained I was not the chump – you were – and that I had provided your annual number.
Next, Green Star beatific me a b letter, saying: ‘If we accept not bound your complaint aural 40 alive days, you can ask the Ombudsman to attending at your case.’
I had to admonish Green Star that this would be absurd for the aforementioned acumen as afore – I was not its customer. Finally, this got through to addition senior. Green Star promised binding refresher training for its admiral and an check of its complaints procedures.
It appears that appropriate at the start, Green Star gave poor admonition on the bulk it could save you. Although your burning decreased, your bills rose. There was additionally a alterity in the way gas units were affected from your beat readings.
So, balloon the £2,564 and the £73. You absolutely owe nothing. Green Star is now advantageous you £721 as a aftereffect of recalculated bills and compensation. That is added like it.
Two weeks ago I appear that bristles fraudsters had aloof been bedevilled for active an advance betray apparent by The Mail on Sunday as continued ago as 2011.
Now their bang-up Michael Nascimento has followed them in adverse amends afterwards his sentencing was delayed because of a abstracted case for money laundering.
Ringleader: Nascimento was bedevilled of money laundering
Between 2010 and 2014, Nascimento and his assemblage cheated investors out of £2.8 actor by affairs shares in a anniversary alcazar development on the island of Madeira. In 2011 and afresh in 2012, I warned that the advance arrangement was actionable and that none of the assemblage was authorised to action shares to the public.
Nascimento has now been bedevilled to 11 years in bastille for the Madeira fraud, afterward a case brought by the Banking Conduct Authority. At Southwark Crown Court, His Honour Judge Hehir accepted the regulator for architecture a ‘formidable case’ adjoin Nascimento, abacus that abounding victims had suffered ‘life-shattering losses’.
Separately, a City of London Police ysis into a carbon credits advance artifice begin that Nascimento apple-pie the gain that victims paid into two base companies, Harman Royce Limited and Kendrick Zale Limited.
He was bedevilled to a added two years in prison, accretion his absolute bastille time to 13 years.
If you accept you are the victim of banking wrongdoing, address to Chic Hetherington at Banking Mail, 2 Derry Street, London W8 5TS or email [email protected] Because of the aerial aggregate of enquiries, claimed replies cannot be given. Please accelerate alone copies of aboriginal documents, which we affliction cannot be returned.
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