LAS VEGAS (KTNV) – A Las Vegas basin woman pays big money to accept her suv fixed. But aback she adventures added car trouble, the artisan refuses to account the warranty. That’s aback she accomplished out to Contact 13’s Alarm For Action. Our volunteers fabricated one alarm and delivered results.
“I won’t go aback there,” says Roseanna Ardolino.
Ardolino is absolutely agitated about her aftermost appointment to a bounded auto shop. It all started aftermost summer when the air conditioner went out in her 2005 Ford Explorer.
“It was alarming hot air, and I brought it in to get it serviced,” Ardolino says.
A cancellation shows Ardolino concluded up advantageous $800 for an all-new air conditioner. But this summer, it went out again.
“I was active to assignment and all of a abrupt I heard a pop, and afresh my agent started smoking,” says Ardolino.
Knowing the air conditioner was covered by a warranty, Ardolino took it aback to the aforementioned shop. But she says the administrator there started arguing that her cancellation didn’t accommodate the capital assurance details.
“He lifts it up and goes, see this is not our receipt. The aback of our cancellation has warranties on it. I go, this is the cancellation I got,” says Ardolino.
Refusing to advice her and with boilerplate abroad to turn, Ardolino accomplished out to Alarm For Action. Our volunteers fabricated one alarm to the shop and the administrator afflicted his tune. Minutes later, Ardolino says the boutique alleged her with the acceptable news.
“We begin a assurance on it, and we begin the receipt, and we’ll accept it anchored for you. We’ll alarm you as anon as it’s done,” Ardolino says.
Two hours later, Ardolino’s air conditioner was alive again. Remember, if you accept a botheration with any auto-related company, alarm the DMV.
“The DMV regulates aloof about every aspect of the automotive industry. Everything from car dealers to billow ysis stations, anatomy shops and garages,” says Kevin Malone with the Department of Motor Vehicles.
You can book a complaint with the DMV’s Compliance Enforcement Division.
“We will accomplish abiding that the businesses are accountant for starters, and afresh we accomplish abiding that they followed all the able procedures,” Malone says.
As for Ardolino, she’s overextension the chat about the absolute catastrophe to her case.
You can one of our volunteers any weekday amid 11 a.m. and 1 p.m. Our hotline cardinal is (702) 368-2255.
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